Customer Service, as we knew it, died in the 1990s. Was a big downturn after that, even more so after 911
It's one thing to get poor customer service from some bargain basement outfit but it does stick in the craw when these companies that charge top dollar are so useless.
Matchless, Varvatos and Tom Ford have all looked pretty crappy on this forum.
Customer Service, as we knew it, died in the 1990s. Was a big downturn after that, even more so after 911
It's one thing to get poor customer service from some bargain basement outfit but it does stick in the craw when these companies that charge top dollar are so useless.
Matchless, Varvatos and Tom Ford have all looked pretty crappy on this forum.
Just my two cents on Customer Service: I think as these brands are expanding, they are probably outsourcing a lot of their online ordering customer service to 3rd parties, especially right now as the Christmas rush heats up. Of course we expect a level of customer service that aligns with the prices they are charging, but as they grow they are probably going to make some mistakes. As others have mentioned, I'm pretty sure Varvatos, Matchless, BC, Neil Barrett and others have never really had a rush on a specific product like they have had with Spectre. We can discuss whether or not they should have been prepared, but in some cases (JV and NB as examples), these were products from last year's line (in JV's case, they had their jacket on sale) and they may not have even been aware their products were going to show up in the film.
Not making excuses for anyone: I definitely think TF and Matchless should have had their acts together (they knew they were in the movie), and other small guys have done a much better job of meeting the unexpected demand with class so it can be done. But the James Bond phenomena can have a weird impact on a small(er) company. I seem to remember a slip in the quality of Sunspel Riveria polos and OB swim shorts as they tried to ramp up to meet demand.
Does anyone know if Sunspel ever runs sales this time of year on their polos? Other "Bond" brands seem to discount some of their clothing at the holidays, but I haven't seen anything from Sunspel yet.
Does anybody know of anywhere I could pick up a "Solden" Moncler? I didn't take up the opportunity when they were available on Farfetch and am now regretting this immensely. I am UK-based so the import duties on the one from Barneys make that a no-go.
I made the same mistake as you and didn't grab a Navy Moncler Solden style from farfetch when they had stock at a semi reasonable price. Now I'm in the UK too and I hunted up and down the Internet for one and ended up finding a stockist in CA, USA and until someone highlighted Barneys I thought that was the only online stock still left. These are last seasons design and the new version has a padded neck, not knit.
Basically if you really want the Moncler jacket then jump on one of those Barneys ones, as these are running out and face the fact your going to weep when the Customs/VAT bill comes through. I did! All in the jacket cost me £600
On the plus side, Moncler make THE version of this jacket IMO. Why get a TF rip off at nearly three times the price and the black stock of these still knocking around looks more accurate to what you see on screen, rather than the weird TF navy / charcoal combination. Plus you can actually see the quality your paying for with the Moncler. They are really nice.
Just remember to SIZE UP. Even the Moncler website size guide shows their sizing is weird. I'm a straight M / 40 inch chest, but in Moncler I have a Large as in their sizing L = 40 inch chest and the rest of their sizes run correspondingly.
Just by watching the video, one can tell that the jacket is made of quality stuff - does look very soft and smooth - and quite a 'blue', rather than midnight navy, which is nice.
I was hoping in your story, you would divulge where your two jackets came from - was it a particular Dior store, or outlet? Just as a matter of interest.
And additionally, the size of the one you wear - 48, or 50?
I can control my envy regarding those who have the jacket, because it is too expensive to actually wear anywhere. I expect your Dior will get much less use than your Billy Reid peacoat, David.
Loved that we finally got to see some details. Great blue color. More vibrant in life than the film. Love the interior slash pockets on each side of the placket as well as the buttoned placket itself. I'd hope a replica can capture those details. The poppers weren't snaps but magnetic; intriguing. A little surprised there were hand pockets under the flap pockets like the Next budget version. I expect that the screen used jacket had the pockets sewn shut to preserve the jacket's lines. I hated the fur collar yet liked the leather, but ultimately it's not needed in a replica. The biggest shock after the price? Polyester fill on a $5800 jacket. Makes me appreciate Canada Goose all the more.
Yeah, the Polyfill was interesting too, but clearly this jacket wasn't made to go sledging in...
The snaps on the pocket do somewhat snap but not like a traditional one, almost magnetic...the jacket I am wearing is a 48, for those of you who asked above. The most interesting part is the front zipper...not as angled as I thought until you start unzipping....neat effect!
Jared Nomak has a black one for sale in a separate thread that, other than color, is bang on to this one...
Always a spesh day when a total outfit is completed! Morocco 1!!!
Matchless, TF Henry, TF polo, BC chinos, SM300LE and Jcrew Kentons.
(Ok so the belt is a John Lewis replica of the BC)
The underwear is my business )
Thanks to DBS for the BC chinos (and imaginative invoicing ))
M
Skewered, one sympathises...
1. CR. 2. TSWLM. 3. LTK. 4. GF. 5. SF.
chriscollins007North Somerset , England Posts: 1,155MI6 Agent
nice one mate ,congrats always satisfying that . any pics ?
any chance of a link for the belt , cant find anything
still need chinos and then im done :007)
I was not able to find a pair of BC chinos I wanted to pay for so I ordered a pair of Pataloni chinos in the color "grey-brown". Judging from the BC chino pics in natural light provided by other members, I would say that these are very close in color (more grey than on the website's pictures). A beautiful beige-ish color and a good alternative.
I ordered a pair of 52 and 54 BC chinos therefore may have a spare going of one size depending on fit. Im assuming the 54 will be spare judging by the sizing comments here. These were the YOOX ones with correct color code
nice one mate ,congrats always satisfying that . any pics ?
any chance of a link for the belt , cant find anything
still need chinos and then im done :007)
Yeah, I rarely see Sunspel have sales on their own website. I usually have to track down their stockists for sales.
Ask and you shall receive. I just ordered two Riviera polos. It's Thanksgiving here in the US and I'm thankful for AJB007.
The good news is that the offer is also available in Store for those lucky enough to be close to one. It's not advertised but, as quoted above "ask and you shall receive".
nice one mate ,congrats always satisfying that . any pics ?
any chance of a link for the belt , cant find anything
still need chinos and then im done :007)
Comments
It's one thing to get poor customer service from some bargain basement outfit but it does stick in the craw when these companies that charge top dollar are so useless.
Matchless, Varvatos and Tom Ford have all looked pretty crappy on this forum.
Just my two cents on Customer Service: I think as these brands are expanding, they are probably outsourcing a lot of their online ordering customer service to 3rd parties, especially right now as the Christmas rush heats up. Of course we expect a level of customer service that aligns with the prices they are charging, but as they grow they are probably going to make some mistakes. As others have mentioned, I'm pretty sure Varvatos, Matchless, BC, Neil Barrett and others have never really had a rush on a specific product like they have had with Spectre. We can discuss whether or not they should have been prepared, but in some cases (JV and NB as examples), these were products from last year's line (in JV's case, they had their jacket on sale) and they may not have even been aware their products were going to show up in the film.
Not making excuses for anyone: I definitely think TF and Matchless should have had their acts together (they knew they were in the movie), and other small guys have done a much better job of meeting the unexpected demand with class so it can be done. But the James Bond phenomena can have a weird impact on a small(er) company. I seem to remember a slip in the quality of Sunspel Riveria polos and OB swim shorts as they tried to ramp up to meet demand.
Just random thoughts for what they're worth {[]
I remember when they did 50% off everything
Guess they are getting bigger and dont need to do that anymore
Sunspel: 20% off apparel and accessories, plus free shipping. (11/26 - 11/30)
http://www.gq.com/story/black-friday-2015-fashion-menswear-deals-promo-codes
I made the same mistake as you and didn't grab a Navy Moncler Solden style from farfetch when they had stock at a semi reasonable price. Now I'm in the UK too and I hunted up and down the Internet for one and ended up finding a stockist in CA, USA and until someone highlighted Barneys I thought that was the only online stock still left. These are last seasons design and the new version has a padded neck, not knit.
Basically if you really want the Moncler jacket then jump on one of those Barneys ones, as these are running out and face the fact your going to weep when the Customs/VAT bill comes through. I did! All in the jacket cost me £600
On the plus side, Moncler make THE version of this jacket IMO. Why get a TF rip off at nearly three times the price and the black stock of these still knocking around looks more accurate to what you see on screen, rather than the weird TF navy / charcoal combination. Plus you can actually see the quality your paying for with the Moncler. They are really nice.
Just remember to SIZE UP. Even the Moncler website size guide shows their sizing is weird. I'm a straight M / 40 inch chest, but in Moncler I have a Large as in their sizing L = 40 inch chest and the rest of their sizes run correspondingly.
Grab one and enjoy!
A couple of new shots of the outfit from the latest vlog...
Also are the cuff zippers signed or should I still go to the opticians? B-)
Just by watching the video, one can tell that the jacket is made of quality stuff - does look very soft and smooth - and quite a 'blue', rather than midnight navy, which is nice.
I was hoping in your story, you would divulge where your two jackets came from - was it a particular Dior store, or outlet? Just as a matter of interest.
And additionally, the size of the one you wear - 48, or 50?
I can control my envy regarding those who have the jacket, because it is too expensive to actually wear anywhere. I expect your Dior will get much less use than your Billy Reid peacoat, David.
Loved that we finally got to see some details. Great blue color. More vibrant in life than the film. Love the interior slash pockets on each side of the placket as well as the buttoned placket itself. I'd hope a replica can capture those details. The poppers weren't snaps but magnetic; intriguing. A little surprised there were hand pockets under the flap pockets like the Next budget version. I expect that the screen used jacket had the pockets sewn shut to preserve the jacket's lines. I hated the fur collar yet liked the leather, but ultimately it's not needed in a replica. The biggest shock after the price? Polyester fill on a $5800 jacket. Makes me appreciate Canada Goose all the more.
Link: http://www.aldoshoes.com/ca/en/men/boots/casual-boots/c/231/MEGGIANO/p/40193863-36
Now where can I get a pair of the good laces...
Cant sleep so just enjoyed your How to Make a Vesper and NPEAL one also!!!
Makes the Craig Matchless Jacket £724.16
http://www.selfridges.com/GB/en/cat/matchless-bond-suede-jacket_319-3003384-113159SCARLET/?previewAttribute=Natural&previewSize=L&cm_mmc=PLA-_-Google-_-Mens-_-MATCHLESS&ci_src=18615224&ci_sku=61840942&$$&_$ja=tsid:35948%7ccid:198415534%7cagid:10856837374%7ctid:aud-86322337543:kwd-87989307214%7ccrid:40232050774%7cnw:g%7crnd:11685352712978312077%7cdvc:c%7cadp:1o1&gclid=COuJj6HMrckCFVW7Gwod8r0CeQ
The snaps on the pocket do somewhat snap but not like a traditional one, almost magnetic...the jacket I am wearing is a 48, for those of you who asked above. The most interesting part is the front zipper...not as angled as I thought until you start unzipping....neat effect!
Jared Nomak has a black one for sale in a separate thread that, other than color, is bang on to this one...
Matchless, TF Henry, TF polo, BC chinos, SM300LE and Jcrew Kentons.
(Ok so the belt is a John Lewis replica of the BC)
The underwear is my business
Thanks to DBS for the BC chinos (and imaginative invoicing
M
1. CR. 2. TSWLM. 3. LTK. 4. GF. 5. SF.
any chance of a link for the belt , cant find anything
still need chinos and then im done :007)
Link: http://www.braun-hamburg.com/pt05-cotton-trousers-black-label-grey-brown.html
Ask and you shall receive. I just ordered two Riviera polos. It's Thanksgiving here in the US and I'm thankful for AJB007.
Think its posted above somewhere. John Lewis, £25 in belts / brown. Think it has elastic in its title???
Havent put it all together yet, but will do
1. CR. 2. TSWLM. 3. LTK. 4. GF. 5. SF.
The good news is that the offer is also available in Store for those lucky enough to be close to one. It's not advertised but, as quoted above "ask and you shall receive".
Guessing this is the one referred to
http://m.johnlewis.com/mt/www.johnlewis.com/john-lewis-elastic-plait-leather-belt/p110685?un_jtt_v_pdp=yes&un_jtt_v_from_product=un_product_17#page_loaded
Finally bought myself the Riviera Polo in Navy! Thanks for that link.
Bond: “I must be dreaming.”